Frequently Asked Questions

At Flood Tech USA, part of our commitment to excellent customer service is giving you the information you need to make an informed decision. We hope the information below will answer any questions you might have about our mitigation/ remediation and other services.

If you have more questions, don’t hesitate to give us a call at 703-995-9866 or fill out our online contact form below.

WHAT SERVICES DO YOU PROVIDE?

Flood Tech USA provides a wide range of residential and commercial remediation services, including water damage mitigation, flood repair, mold remediation, sewage cleanup, and fire and smoke remediation. No matter what caused the damage, we use industry-grade tools and techniques to remove all traces of water, smoke, or mold, then sanitize the area back to its pre-loss condition.

Do you provide emergency service? How soon can you come out?

Our team is on call whenever you call and can respond within one hour. That includes nights, weekends, and holidays – 24 hours a day, 7 days a week, and 365 days a year. Whether it's fire, water, or debris, Flood Tech USA is ready to help clean the mess up and start restoring your building to its pre-loss condition.

 

WHAT AREAS DO YOU SERVE?

Located in Vienna, Virginia, Flood Tech USA proudly serves the surrounding areas of Virginia, Maryland, and Washington D.C., including:

Virginia: Fairfax, Arlington, Alexandria, Great Falls, Sterling,  Oakton, Legato, Tysons, Wolf Trap, Merrifield, Annandale, Falls Church, McLean, Centreville, Springfield, Chantilly, Reston, Dulles, and more.

Washington D.C.: Downtown, Georgetown, Capitol Hill, Adams Morgan, Navy Yard, Columbia Heights, NOMA, Palisades, Chevy Chase, Takoma, Fort Totten, Michigan Park, Brookland, Fort Lincoln, and more.

Maryland: Potomac, Bethesda, Rockville. Silver Spring, Kensington, College Park, Riverdale, University Park, Landover, Springdale, Gaithersburg, Germantown, Oxon Hill.

 

ARE YOU LICENSED AND INSURED?

Flood Tech USA is fully licensed, insured, and bonded. We also have several industry certifications, including the Institute of Inspection Cleaning and Restoration Certification (IICRC) and certification in the cutting-edge Goldmarr System of mold removal.

Our team has a combined 30 years of experience in the restoration industry, so you can have confidence that we’ll be able to tackle any water, flood, or mold problem you might have.

 

WHAT CAUSES WATER DAMAGE AND MOLD?

Heavy storms or rain; leaking appliances such as washing machines, dishwashers, and water heaters; broken pipes or plumbing issues; flooded basements; malfunctioning sump pumps;toilet overflow and sewage backups can all cause water damage. Your property may also have water damage after a fire from the hoses or sprinklers used to put out the fire. Any source of water damage can easily lead to a mold problem if the water isn’t removed quickly.

When you call Flood Tech USA for mold or water damage remediation, we’ll extract all traces of water using state-of-the-art equipment and methods perfected over decades of experience. We’ll also disinfect your property to get rid of any mold, sewage, or pathogens and fix any leaks or ongoing issues so the problem doesn’t happen again.

 

WHAT INSURANCE COMPANIES DO YOU WORK WITH?

Flood Tech USA proudly works with all homeowner’s insurance companies to simplify the claims process for you, including State Farm, Allstate, Geico, Liberty Mutual, Nationwide, and Chubb. If you choose, we can bill your insurance company directly and take care of all paperwork for you. Our goal is to make the process as seamless as possible and make sure your mitigation and restoration work is paid for in full.

If you have any questions we haven’t answered here or want to get an estimate for your water damage remediation, please reach out to us at 703-995-9886. We’ll get your home or business looking like new in the most cost-effective and timely manner possible.

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